Delivery & Return
We offer standard delivery services for customer's order(s) shipped to Malaysia regions ONLY. Charges are listed as below:
RM15.00 - West Malaysia
RM30.00 - East Malaysia
Standard Delivery (2-5 working days) *depending on courier service provider.
FREE delivery on orders above RM200 (above RM400 East Malaysia)
Same Day Delivery
Order before 12pm on weekdays and you will be able to receive your order on the same day within selected areas in Klang Valley* .
Delivery between 10am to 6pm
RM25.00 - Selected area in Klang Valley Only
*Not available on Sunday & Public Holiday
Bakhache Gourmet reserves the right to modify or change the policy at any time without further notice. Please ensure you have read through all terms and conditions to avoid any misunderstanding.
Bakhache Gourmet will not entertain any cancellation, refund, exchange of products once payment is accepted. It is the customer’s responsibility to inspect the product(s) immediately upon receipt.
Requests for return or exchange of items will only be accepted under the following conditions:
i) Bakhache Gourmet mistakenly delivers an incorrect item to the customer
ii) Bakhache Gourmet delivers a damage/defective item(s) to the customer. However, all measures are made to ensure that items are in perfect quality and condition before we send out.
iii) Bakhache Gourmet delivers an out of date or expired item(s) to the customer.
Please take note that we are not responsible for any damage caused during the duration of delivery. From our side, we will ensure that the package is wrapped properly and securely to avoid any damages.
Exchange or return of items must be carried out within seven (7) days of receiving your order. (Please attach a clear photo of the damage or the defect and state clearly which product and explain the damage or defect incurred)
The return/exchange will be awarded in the form of CREDIT POINTS (discount voucher) and NOT cash that can be redeemed through www.bakhachegourmet.com by purchasing other products available.
Re-Delivery of Item(s)
To be entitled to receive a re-delivery of the damaged/defective item(s), you are required to return the item(s) the same condition as delivered to you previously.
You will bear the shipping cost first but will be refunded immediately upon receipt of the goods in satisfactory condition.
The correct items will be shipped to you free of charge. Please note that we will not accept returned items if they show any signs of usage or further damage. In such circumstances, the shipping cost and the product(s) will not be refunded.
Please email us at firstname.lastname@example.org before you proceed to return the products to us. We will advise you on the next course of action in detail.
Contact us to request a Return Authorization (RA) number by sending an email to: email@example.com
In your email, please include:
1) Your full name, address and contact details
2) Order Confirmation Number
3) Items being returned along with a brief explanation (reason).
(Please also include Your full name, address and contact details and Order Confirmation Number on your return package)
4) When your Return Authorization is clears, it will be e-mailed to you. Returns must be completed within fifteen (15) days of the Return Authorization generation. Please print out the attached Return Authorization Form and include it in the package with returned items.
Items for return / exchange are to be shipped back to the address as below:
Bakhache Hampers Warehouse,
Wisma MMB, Lorong Tandang 51/204b,
Sek 51, Petaling Jaya, Selangor, Malaysia
For more information regarding our return policy, please do not hesitate to contact us at +60 12-934 7553 or email us at firstname.lastname@example.org