Q: Are your products HALAL?
A: Our products not certified HALAL. However, we can confirm that they do not include any pork related ingredients as certified by the company. Please refer to *HALAL DECLARATION* for more details.
Q: Is the price in-store and website the same?
A: Yes, it is the same.
Q: What forms of payment do you accept?
A: We accept credit card, e-wallet and ipay88
Q: Where can I find the ingredients list for each product?
A: You may find the list under the ingredients tab for each product.
Q: When do you pack and ship the items?
A: We're getting your order ready to be shipped. We will notify you when it has been sent.
Orders received before 2pm on a weekday are processed out on the same day.
Q: Will my order come with a free gift card?
A: Yes, it is included.
Q: How much does the delivery cost?
A: Delivery cost will be RM15 (West Malaysia) but free delivery on orders above RM200 and RM30 (East Malaysia) but free delivery on orders above RM400 . We also offer same day delivery.
Same Day Delivery
Order before 12pm on weekdays and you will be able to receive your order on the same day within Klang Valley (Exclude Sunday and Public holiday)
Q: What courier do you use?
A: We are using GD Express for nationwide shipping.
Q: How long will the delivery take?
A: The delivery will take 2 to 5 working days.
We are currently experiencing MCO-related delivery delays. GDEX Express provides detailed tracking that will allow you to track the progress of your delivery.
An e-mail with the delivery tracking information will be sent as soon as your order is dispatched. Please view our Delivery Page for the latest information.
Q: What is Pre-select delivery date?
A: Pre-select delivery date gives you the option to choose a convenient delivery date.
Once your purchase is complete, we will send you an e-mail to confirm your chosen delivery date and order details.
You shall receive an e-mail on tracking details once shipped by Gdex Express.
While we are trying our best to fulfil delivery on the requested date, please be informed that fulfilment of delivery depends on the courier service as well.
Q: How do I get same day delivery?
A: Order before 2pm on weekdays and you will be able to receive your order on the same day within Klang Valley.
RM25.00 - Order above RM200
RM40.00 - Order below RM200
*Not available on Public Holiday, Saturday & Sunday.
A: What if I missed the cut off time?
Q: We will process and deliver your order within the next working day, Monday to Friday.
Q: Where do I find my tracking details?
A: Tracking details will be sent to your registered e-mail and contact number once your order is packed.
Q: Do you accept returns or refunds?
A: We do, please refer our Terms & Conditions on returns and refunds.
Q: How can I contact Bakhache Gourmet?
A: You can email us at email@example.com or WhatsApp us at 017-635 6755 during business hours from 8am to 5pm (Monday to Friday).